Terms & Conditions

A. General Terms — All Bookings

1. Booking & payment: Bookings are confirmed in writing upon receipt of a 20% advance, unless otherwise agreed. The balance is payable at the end of the journey.
2. Fare & additional charges: The quotation specifies the vehicle category, fare, inclusions, package limits and applicable taxes. Toll, parking, airport entry, interstate permits and other official charges are payable at actuals unless included. Included charges will not be collected again.
3. Passengers & pets: Declare all passengers, including children and infants, and luggage requirements when booking. Permitted vehicle capacity must not be exceeded. Pets require prior approval, with any conditions or charges agreed in advance.
4. Luggage & lost items: Count and check belongings during loading and unloading. Report missing items promptly. Recovered belongings can be collected from Allied’s office after ownership verification. Delivery, where available, may attract an agreed charge.
5. Passenger conduct: Smoking, consumption of alcohol, abusive behaviour, illegal goods, explosives and hazardous flammable materials are prohibited. Allied may refuse or discontinue unsafe or unlawful journeys, with due regard for passenger safety.
6. Seat belts & safe driving: Passengers must wear seat belts where provided. Fines arising from a passenger’s failure to wear a seat belt are payable by the guest concerned against the official challan or receipt. Drivers must follow applicable speed limits and take necessary rest breaks. Requests for speeding or unsafe driving will not be accepted.
7. Vehicle & air-conditioning: A particular vehicle or driver is guaranteed only if confirmed in writing. Any necessary replacement will be communicated; downgrades or additional charges require customer agreement. AC is included when an AC vehicle is booked. Report failures promptly so Allied can assist with repairs, a suitable replacement or an appropriate fare adjustment.
8. Damage & cleaning: Reasonable, documented costs for damage or exceptional cleaning caused by passengers may be charged. Normal wear and routine cleaning are excluded.
9. Journey changes: Additional destinations, stops, diversions, extended stays or duties outside the confirmed itinerary require approval and agreement on any revised charges.
10. Delays & flight connections: Inform Allied of your flight departure time and arrange pickup early enough for check-in, traffic jams and unexpected disruptions. Our vehicles are speed-limited to 80 km/h, with lower posted limits applicable wherever required. Allied will reasonably assist during disruptions but will not be liable for missed flights caused by customers delaying departure or circumstances beyond our reasonable control. This does not exclude responsibility for negligence or service deficiencies attributable to Allied.

B. Local Car Rental

1. Standard package: Local rental includes 8 hours and 80 kilometres, unless otherwise quoted.
2. Calculation: Kilometres start and end at Allied’s designated office/garage unless otherwise agreed. The quotation specifies when duty hours start and end.
3. Extra usage: Kilometres beyond 80 km and time beyond 8 hours are charged at the quoted rates. Both charges apply when both limits are exceeded. Each additional hour or part thereof is billed as one full hour.

C. Outstation Travel

1. Minimum billing: Billing is based on actual kilometres or 300 km × the number of chargeable days, whichever is higher, unless otherwise quoted.
2. Office-to-office calculation: Kilometres include travel from Allied’s designated office/garage to the pickup location, throughout the journey and back to the office/garage after the final drop.
3. Driver allowance: Driver allowance and any agreed additional-driver arrangements are charged at the rates stated in the quotation.

D. Pune–Mumbai & Airport Transfers

1. One-way fare: The fare includes one pickup and one drop at the confirmed locations. Additional stops or diversions are charged only as agreed.
2. Flight details: Provide accurate pickup details, terminal, flight number and travel date and time. Inform Allied promptly of flight delays, cancellations or terminal changes. Revised arrangements are subject to availability; booking cancellations follow Section E.
3. Flight-delay waiting: If a flight is delayed, up to 2 hours beyond its scheduled arrival time is complimentary. Beyond this, hourly waiting charges apply according to the vehicle type and the rate stated in the booking confirmation. Airport parking remains payable unless included in the fare.
4. Airport pickup point: Pickups take place only at the designated airport car parking or authorised pickup area communicated by the driver. Pickups from departure/drop-off zones will not be provided where unauthorised and liable to attract a fine.
5. Return packages: The confirmed itinerary, duration and kilometre allowance apply. A 350 km limit applies only when expressly included in the selected package. Extra kilometres and hours are charged at quoted rates. These package limits do not automatically apply to one-way transfers.

E. Cancellation, Rescheduling & Refunds

1. Cancellation requests: Send cancellation requests well in advance by WhatsApp or email with your booking details. If pickup is only a few hours away, also call our office immediately, as the driver may already be dispatched or waiting.
2. Cancellation charges: Charges depend on the notice received before the confirmed pickup time:

Notice before pickup	Charge on total confirmed booking fare
48 hours or more	No charge
24 hours to less than 48 hours	25%
12 hours to less than 24 hours	50%
Less than 12 hours	100%

3. The advance will be adjusted against the cancellation charge. Any balance payable or refundable will be communicated.
4. Rescheduling & no-show: Date or time changes are subject to availability and approval of any revised fare or charge. A booking may be treated as a no-show after the disclosed waiting period and reasonable contact attempts. Only previously disclosed no-show charges apply.
5. Cancellation by Allied & refunds: If Allied cannot provide the confirmed service, customers may accept a suitable alternative or receive a refund for the unprovided service. Eligible refunds will be processed within the timeframe communicated before booking, with deductions explained.